Zephyr Point’s Response to COVID-19
In response to the continuing threat of COVID-19, Zephyr Point is doing everything possible to ensure the safety of all those who stay with us. To that end we have instituted new protocols related to cleaning procedures and other guest protocols designed to ensure the safety of all. Please let us know if you have any questions related to following.
All guests are required to sign a liability waiver to be on property. Zephyr Point staff are screened for COVID-19 symptoms before coming to work each day. Staff and guests are instructed to stay home if they have a fever, are experiencing flu-like symptoms, or have been in contact with anyone with COVID-19.
Masks: In accordance with Directive 024 issued 6/24/20 from the State of Nevada, Zephyr Point is encouraging all guests to wear face coverings when on property, and requiring the use of face coverings in any indoor public spaces. This includes the front office, lobbies, conference rooms, and dining halls while not eating or drinking. We appreciate your compliance with the Governor’s directive and this policy of Zephyr Point, both of which are designed to ensure the safety of all our guests and staff. Read guidance on this directive from the State of Nevada here.
- All lodging spaces are sprayed between every reservation with a food-grade, hypoallergenic disinfectant approved by the Nevada Department of Health. This includes comforters, blankets and pillows, as well as all surfaces in bathrooms, kitchens, bedrooms and living areas.
- Public restrooms are cleaned three times per day.
- Door handles, push bars, elevator buttons and other common touch surfaces in public areas are disinfected twice daily. When occupied, the exterior handles of guest rooms in Tahoe and Tallac center are cleaned twice daily.
- Room keys are disinfected between every reservation.
- Hand sanitizer is available in common areas such as meeting rooms, lobbies, and the front office. Frequent hand washing by staff and guests is encouraged.
- The dining halls in Tallac and Tahoe Centers are closed from November 2020 through mid-April 2021.
- Dining halls and kitchens are sprayed between every meal with a food-grade, hypoallergenic disinfectant approved by the Nevada Department of Health, including touch items such as beverage machines and table condiments.
- The service line is marked for 6-foot distancing between guests.
- Tables and chairs are spaced with prescribed distances between guests.
- Servers are required to wear face coverings and gloves.
- Self-service items such as the salad bar and fresh fruit bar will be eliminated and alternatives served by dining hall staff.
- Options for snack and beverage service delivered to meeting spaces are limited.
- The meeting spaces in Tallac and Tahoe Centers are closed from November 2020 through mid-April 2021. Dobbins Hall, Hunter Memorial Library and the Green Room are available as alternate options during this time.
- All meeting rooms and common areas are sprayed between every reservation with a food-grade, hypoallergenic disinfectant approved by the Nevada Department of Health.
- A 6-foot distance between attendees of different family units is required while social distancing orders from the State of Nevada are in effect.
- Guests are required to keep a 6-foot distance between family groups at the beach and waterfront area. Canopies and umbrellas over 6 feet are not allowed.
- The Zephyr Point gift shop and coffee cabin are closed until further notice.
- We have hosted small conference groups since 7/1/2020 and will continue to do so, as local regulations allow. The Tallac and Tahoe Conference Centers are closed from November 2020 through mid-April 2021, including the dining halls and meeting spaces. Alternate options for conferences during this time include Hubbard Lodge, Lakeview Lodge, the Annex dormitory, and cabins.
- Following the guidance of local health authorities, each group should provide a list of group members along with their contact information in case health authorities need to trace a guest’s activity related to an outbreak of COVID-19.
- Per Nevada’s Roadmap to Recovery released February 2021, social distancing measures and face coverings are required during gatherings until further notice. Gatherings are restricted to the following capacities:
- Starting February 15: 100 individuals or 35 percent of fire code capacity, whichever is less.
- Starting March 15: 250 individuals or 50 percent of fire code capacity, whichever is less.
- Starting May 1: transition to regulations determined by local authorities, TBA.
- Cancellation allowances have been extended through the end of 2021 and are as follows:
- Reservations arriving 1/1/21 – 5/27/21: The deadline to reduce lodging units (Tallac and Tahoe Center guest rooms or cabins) up to 25% with no penalty is extended to 30 days before arrival. Cancellations made at least 30 days before arrival may transfer the deposit to a future reservation within approximately 12 months. Cancellations made within 30 days but no less than 10 days before arrival forfeit the deposit. Within 10 days, the standard terms of your contract apply.
- Reservations arriving 5/28/21 – 9/2/21: Cancellations made at least 180 days before arrival may transfer the deposit to a future reservation within approximately 12 months. Cancellations made within 180 days but no less than 90 days before arrival forfeit the deposit but additional cancellation fees are waived. Within 90 days, the standard terms of your contract apply.
- Reservations arriving 9/3/21 – 12/31/21: Cancellations made at least 180 days before arrival forfeit the deposit but additional cancellation fees are waived. Within 180 days, the standard terms of your contract apply.
- Cabins have been open since 6/12/2020 and will continue to be available for rent, as local regulations allow.
- Cancellation allowances have been extended into 2021 and are as follows:
- Reservations arriving 1/1/21 – 3/31/21: Cancellations made at least 14 days before arrival forfeit the deposit, but nothing else. Payment(s) made beyond the deposit may be transferred to a future reservation in the same calendar year, donated, or refunded within 30 days. Within 14 days, the full amount of the reservation is nonrefundable and nontransferable. If an occasion occurs within 14 days before arrival that prevents you from being able to travel, such as a COVID-positive test, possible exposure, or a new travel advisory, payment(s) made beyond the deposit may be transferred to a future reservation in the same calendar year, but not refunded.
Program Registrations: 2020 Zephyr Point Programs have been cancelled. Protocols and procedures for 2021 are to come.
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