COVID-19

In response to the continuing threat of COVID-19, Zephyr Point is doing everything possible to ensure the safety of all those who stay with us. To that end we have instituted new protocols related to cleaning procedures and other guest protocols designed to ensure the safety of all. Please let us know if you have any questions related to following.

All guests are required to sign a liability waiver to be on property. Zephyr Point staff are screened for COVID-19 symptoms before coming to work each day. Staff and guests are instructed to stay home if they have a fever, are experiencing flu-like symptoms, or have been in contact with anyone with COVID-19.

Masks: In accordance with Directive 024 issued 6/24/20 from the State of Nevada, Zephyr Point is encouraging all guests to wear face coverings when on property, and requiring the use of face coverings in any indoor public spaces. This includes the front office, lobbies, conference rooms, and dining halls while not eating or drinking. We appreciate your compliance with the Governor’s directive and this policy of Zephyr Point, both of which are designed to ensure the safety of all our guests and staff. Read guidance on this directive from the State of Nevada here.

Cleaning Protocols

• All lodging spaces are sprayed between every reservation with a food-grade, hypoallergenic disinfectant approved by the Nevada Department of Health. This includes comforters, blankets and pillows, as well as all surfaces in bathrooms, kitchens, bedrooms and living areas.
• Public restrooms are cleaned three times per day.
• Door handles, push bars, elevator buttons and other common touch surfaces in public areas are disinfected twice daily. The exterior handles of guest rooms in Tahoe and Tallac center are cleaned twice daily.
• Room keys are disinfected between every reservation.
• Hand sanitizer is available in common areas such as meeting rooms, lobbies, and the front office. Frequent hand washing by staff and guests is encouraged.

Food Service

• Dining halls and kitchens are sprayed between every meal with a food-grade, hypoallergenic disinfectant approved by the Nevada Department of Health, including touch items such as beverage machines and table condiments.
• The service line is marked for 6-foot distancing between guests.
• Tables and chairs are spaced with prescribed distances between guests.
• Servers are required to wear face coverings and gloves.
• Self-service items such as the salad bar and fresh fruit bar will be eliminated and alternatives served by dining hall staff.
• Snack and beverage service delivered to meeting spaces is not available this year.

Conference Rooms

• All meeting rooms and common areas are sprayed between every reservation with a food-grade, hypoallergenic disinfectant approved by the Nevada Department of Health.
• A 6-foot distance between attendees of different family units is required while social distancing orders from the State of Nevada are in effect.

Other Amenities

• Guests are required to keep a 6-foot distance between family groups at the beach. Canopies and umbrellas over 6 feet are not allowed.
• The Zephyr Point gift shop and coffee cabin will not be open at this time.

Conference Reservations

• We have hosted small conference groups since 7/1/2020 and will continue to do so throughout the rest of 2020 and into 2021. The Tallac and Tahoe Conference Centers will be closed from November 2020 through March 2021, including the dining halls and meeting spaces. Alternate options for conferences during this time include Hubbard Lodge, Lakeview Lodge (limited availability), the Annex dormitory, and cabins.
• Per Directive 033 issued by the State of Nevada on 10/1/2020, gatherings are restricted to no more than 250 individuals or 50 percent of fire code capacity, whichever is less, in any indoor or outdoor area. We have 50 percent capacity limits posted at all entrances to gathering areas on property. Social distancing measures must be observed and face coverings are required. Read guidance on this directive from the State of Nevada here.
• Following the guidance of local health authorities, each group should provide a list of group members along with their contact information in case health authorities need to trace a guest’s activity related to an outbreak of COVID-19.
• Cancellation allowances have been extended through 12/31/2020. All groups scheduled to arrive through December 31, 2020, will qualify for the following options:
  • Continue as planned, with expanded revision allowances to cancel as many lodging units as desired without penalty, adjust your count for meals to as few as 14 people (or less if combined with another group), complimentary meeting space with as few as 7 lodging units reserved, and an adjusted minimum of 15 people for Lakeview Lodge and 25 people for Hubbard Lodge.
  • Reschedule within approximately 12 months and transfer your deposit to the future event.
  • Cancel and convert your deposit into a tax-deductible donation to support Zephyr Point’s ministry.
  • Cancel and request a refund of your deposit in the form of a check. Our intention is to issue refunds within 120 days of your event arrival date.

Cabin Reservations

• Cabins have been available for rent since 6/12/2020 and will continue throughout the rest of 2020 and into 2021, as usual.
• Cancellation allowances have been extended through 12/31/2020. Cabin reservations scheduled to arrive through December 31, 2020, will qualify for the following options:
  • Reschedule within approximately 12 months and transfer your deposit to the future event.
  • Cancel and convert your deposit into a tax-deductible donation to support Zephyr Point’s ministry.
  • Cancel and request a refund of your deposit in the form of a check. Our intention is to issue refunds within 120 days of your event arrival date.

Program Registrations: 2020 Zephyr Point Programs have been cancelled. Protocols and procedures for 2021 are to come.

If you have any questions, please contact zephyr@zephyrpoint.org to be directed to the right department.

Updated 10/5/2020